Overview: This guide explains how to sign in to the Bison App, what to expect during the login flow, troubleshooting steps for common issues, and best practices to keep your account secure. Whether you’re a new user or returning after a break, follow the step-by-step instructions to access your account quickly.
What is the Bison App login flow?
The Bison App login flow is designed for speed and security. Typical flows include:
- Email + password authentication
- Single sign-on (SSO) with Apple/Google (if supported)
- Two-factor authentication (2FA) for added protection
Step-by-step: How to sign in
- Open the Bison App on your device (iOS or Android) or visit the web portal.
- Tap Sign In or Log In.
- Enter the email address linked to your Bison account.
- Type your password. Tip: use your device's password manager for accuracy.
- If enabled, complete 2FA by entering the code from your authenticator app or SMS.
- Tap Continue or Sign In. You should be taken to your dashboard.
Troubleshooting: Common login problems & fixes
Forgot password: Use the Forgot password link on the sign-in screen. Follow the emailed link to reset your password. If you don’t receive the email, check spam/junk folders.
Wrong credentials: Double-check the email and password. Consider copying and pasting from your password manager. If login keeps failing, reset your password.
2FA issues: If your authenticator code isn’t accepted, ensure your device time is correct (authenticator apps rely on accurate time). If you lost access to 2FA, use account recovery options or contact support with proof of identity.
App crashes or loading problems: Update the app to the latest version, clear the app cache, restart your device, or reinstall the app. For web access, clear browser cache and try an incognito window.
Account recovery & support
If automated recovery fails, gather the following before contacting support: the email used to register, approximate date of account creation, transaction IDs or activity timestamps (if applicable), and any identity verification documents requested by Bison App support. Provide concise details to speed up verification.
Security best practices
- Use a unique, strong password and a reputable password manager.
- Enable 2FA with an authenticator app rather than SMS where possible.
- Keep your device OS and Bison App updated to receive security patches.
- Log out of shared devices and avoid public Wi-Fi during sensitive operations.
FAQ
Q: How do I change my login email?
A: Update your email in account settings; some apps require email re-verification.
Q: Why am I asked to re-login frequently?
A: This may be due to cookie settings, app updates, or security policies—try enabling "remember me" if available.